Frequently Asked Questions

  • Q: Why do S+C candles not have sticker labels?

  • A: No sticky mess! We want to encourage you to be environmentally responsible and creatively reuse your beautiful recycled glass jars. A couple fun ideas to repurpose your jar include using it as flower vase, making a terrarium, using it as a unique drinking glass or even food storage.

  • Q: How do I clean my recycled glass jar to repurpose or recycle it now that my candle is finished burning?

  • A: (1) Place the jar in the freezer for around 2 hours to shrink the wax away from the sides. (2) Carefully pry as much of the wax out as you can with a butterknife. (3) If there is any remaining wax, wait until your jar is back to room temperature, then microwave it for 30 seconds. (4). Wipe the remaining melted wax out with a towel. NEVER MICROWAVE THE ALUMINUM WICK CLIPS. (5) To remove the sticker on the bottom, you'll want to wait until the jar is back to room temperature, then place in a bowl of hot water for 10 minutes. This should loosen if up enough to remove. (6) Wash with soap and water and you're all set to get creative!

  • Q: Which wick should I get?

  • A: It's a personal preference, as both are sustainably sourced and great options! Some people prefer the look of the wood wick, however the hemp wick provides a more even burning candle. On the first burn, always burn for 3-4 hours to ensure an even melt pool.

  • Q: Why does my candle look frosty and not totally smooth on the top? 

  • A: The preservative and additive free wax that we use is 100% soy which leaves a frosted finish but does not affect the quality of fragrance or burn.

  • Q: Why is it more expensive for the 'whole room' scent strength option? 

  • A: The 'whole room' candles contain a higher concentration of phthalate-free fragrance oil allowing them to provide larger spaces with the same quality of scent coverage expected of Soy + Cedar products. 

  • Q: Why will my wood wick not stay lit?

  • A: If the wick is too high above the wax, this can happen. Trim your wick down to where it’s about 1/8” above the wax to remedy this issue.